Lepak44 Privacy Policy — User Data Protection
This Privacy Policy explains how lepak44 collects, uses, stores, and protects the personal information of users who access our platform. We are committed to handling your data with care and responsibility, in accordance with applicable Malaysian law.
Last updated: 2026
1. Information We Collect
When you use the lepak44 platform, we collect the following categories of information to keep our services running safely and efficiently:
Full name, Malaysian phone number, email address, date of birth, and encrypted password. This information is required during registration to verify your identity and ensure only eligible users can access the platform.
Records of MYR deposit and withdrawal transactions, the name of the bank account or eWallet holder, and the account number used. We do not store full card numbers — payment data is processed through a secure payment gateway.
IP address, device type, operating system, browser type, screen resolution, and IP-based geographic location. This data is used to detect suspicious activity and ensure the platform experience is optimised for your device.
Games played, session duration, login frequency, betting history, and content preferences. This data is used to improve the user experience and detect any unusual usage patterns.
2. How We Use Your Information
Lepak44 uses collected information solely for purposes related to platform operations and user experience. We do not sell personal data to any third party for independent marketing purposes.
Your information is used primarily for the following purposes:
- Identity verification: Verifies user eligibility and complies with KYC (Know Your Customer) requirements to prevent fraud.
- Transaction processing: Processing MYR deposits and withdrawals securely and accurately.
- Customer support: Enables our support team to resolve issues and respond to enquiries accurately.
- Platform security: Detecting and preventing unauthorised access, fraud, and account misuse.
- Service improvement: Analyses usage patterns to improve platform functionality and content.
- Legal compliance: Fulfils reporting obligations to Malaysian authorities where required by law.
3. Cookies & Session Tracking
The lepak44 platform uses cookies and similar tracking technologies to enhance the user experience and maintain login session security. Cookies are small text files stored in your browser when you access the website.
Types of Cookies Used
- Session cookies: Required to maintain your login status during an active session. These cookies are automatically deleted when you close your browser.
- Preference cookies: Saves your language settings and display preferences for a smoother experience on return visits.
- Internal analytics cookies: Analyses how pages are used for platform improvement purposes only — not shared with external advertising networks.
You can manage or disable cookies through your browser settings. However, disabling session cookies may affect your login functionality and account security.
- Session cookies — secure login
- Preference cookies — display settings
- Internal analytics only
- Manageable from your browser
4. Data Storage, Security & Information Sharing
User information is stored on servers protected by strict access controls. Active account data is retained for as long as the account remains open. Following account closure, transaction data may be kept for up to seven years in accordance with Malaysian legal requirements for financial records.
All data is transmitted over SSL-encrypted connections. Passwords are stored in hashed form and are not visible to any staff member. Internal access to users' personal data is restricted and logged for security audit purposes.
Lepak44 does not sell or rent user data. Information may be shared with technical service providers (such as payment gateways and game providers) involved in platform operations, all of whom are bound by strict data protection agreements.
Under certain circumstances required by Malaysian law, lepak44 may need to disclose user information to the relevant authorities — for example, in relation to financial crime investigations or valid court orders. We will notify affected users where possible, unless prohibited from doing so.
5. User Rights & How to Contact Us
As a lepak44 platform user, you have certain rights regarding your personal data. These rights can be exercised by contacting our support team through the channels listed below.
Right of Access
You have the right to request a copy of the personal information we hold about you. Requests will be processed within fourteen business days upon identity verification.
Right to Rectification
If any information we hold is inaccurate or out of date, you have the right to request a correction. Some information can be updated directly through your account panel after logging in.
Right to Erasure & Policy Changes
You may request account closure and deletion of data that is not required to be retained by law. Please note that financial transaction records may need to be kept for a legally prescribed period even after a deletion request. lepak44 reserves the right to update this Privacy Policy at any time. The latest version will always be available on this website.
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Support Email [email protected]
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Live Chat Available on the platform after login, 24 hours a day
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Response Time Privacy-related requests are processed within 14 business days